Effective Date: April 29, 2026
1. Introduction
My Appliance Guy (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy, maintaining transparency, and complying with all applicable data protection laws and communication regulations. This Privacy Policy explains in detail how we collect, use, store, protect, and disclose your information when you interact with our website, submit a form, request service, communicate with us, or otherwise engage with our business.
This policy is designed to meet modern compliance standards, including but not limited to SMS communication regulations, consumer protection laws, and digital advertising policies.
2. Information We Collect
We collect both personal and non-personal information to effectively operate our business and deliver appliance repair services. This includes information you voluntarily provide and information automatically collected through your interactions with our systems.
Personal Information may include your full name, email address (myapplianceguy1@gmail.com), phone number ((440) 409-4541), service address, details about your appliance, scheduling preferences, and any additional notes you provide when requesting service.
We may also collect transactional information such as payment details, billing records, and service history, which are processed securely through third-party providers.
Automatically collected data may include your IP address, browser type, device information, geographic location, pages visited, time spent on the site, and referral sources. This data helps us understand user behavior and improve our services.
3. How We Use Your Information
We use your information to operate our business efficiently and provide high-quality appliance repair services. This includes scheduling and confirming appointments, dispatching technicians, communicating service updates, sending invoices and receipts, and providing customer support.
In addition, we use collected data to improve website performance, analyze user behavior, refine our marketing strategies, and ensure compliance with legal obligations. We may also use information for internal reporting, service optimization, and quality assurance.
4. SMS Communications & Consent
By providing your phone number through any interaction with our business, including website forms, phone calls, or in-person communication, you expressly consent to receive SMS (text messages), MMS
messages, phone calls, and emails from My Appliance Guy related to your service requests.
These communications are strictly transactional and service-related in nature, including appointment confirmations, reminders, technician updates, follow-ups, and customer support messages.
Consent to receive SMS messages is not a condition of purchase. You may choose alternative communication methods at any time.
Message Frequency
Message frequency will vary depending on your interaction with our services. On average, customers may receive between 2–4 messages per appointment, including confirmation, reminder, and follow-up communications. Additional messages may be sent if required to complete your service request.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message you receive. Once you opt out, you will no longer receive SMS messages from us unless you provide new consent.
Help & Support
For assistance, you may reply HELP to any SMS message or contact us directly via email at myapplianceguy1@gmail.com or by phone at (440) 409-4541.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and service plan. My Appliance Guy is not responsible for any charges incurred from your mobile provider.
Data Usage for SMS
Phone numbers and communication data collected for SMS purposes are used strictly for service-related communication. We do NOT sell, rent, or share SMS opt-in data with third parties for marketing purposes.
5. Information Sharing & Disclosure
We do not sell your personal information under any circumstances. We may share your data with trusted third parties strictly for business operations, including service technicians, payment processors, software platforms, and marketing analytics providers.
We contractually require all third parties to maintain the confidentiality and security of your information and to refrain from using your data for unauthorized purposes. However, My Appliance Guy is not responsible for the independent acts of omissions of third-party service providers.
6. Cookies & Tracking Technologies
Our website uses cookies, pixels, and tracking technologies to improve functionality, analyze traffic, and deliver relevant advertising. These tools may collect behavioral data that helps us understand how users interact with our website.
7. Data Retention
We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable regulations.
8. Data Security
We implement administrative, technical, and physical safeguards to protect your data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. My Appliance Guy shall not be liable for any unauthorized access to or disclosure of your personal information that is beyond our reasonable control.
9. Your Privacy Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, as well as restrict or object to certain data processing activities. You may exercise these rights by contacting us directly.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
11. Contact Information
My Appliance Guy
Email: myapplianceguy1@gmail.com
Phone: (440) 409-4541